CasaFlo

A unified booking platform for short-lets and rentals.

CasaFlo

Overview

The Lagos short-let market is crowded and fast-moving. CasaFlo had built trust through word of mouth and manual bookings, but growth meant their offer needed to be clearer, faster, and available on demand. Beyond short-lets, they wanted to bundle cars, beach houses, hotels, and essentials into one confident experience.

Problem

Bookings ran on calls, DMs, and spreadsheets. Agents hunted for availability, customers waited for callbacks, and payment confirmations took too long. CasaFlo needed a single web and mobile platform where listings, booking, and payments felt instant, trustworthy, and self-serve.

Task

Design a product that lets people discover spaces, compare options, and complete bookings without calling an agent—while keeping the brand’s personal, premium feel.

Responsibilities

  • Craft a landing narrative that clarifies value and reduces bounce
  • Design the web booking experience end-to-end
  • Translate the flow to mobile with parity and speed
  • Define a consistent visual system for the extended offer
  • Minimize friction across search, booking, and payment

Solution

Personas to focus decisions

Queen Nworra

Name: Queen Nworra
Gender: Female
Age: 26 years
Job: Fashion Designer
Trait: Party planer, fun
Need: A place to host games night

Gregory Ajibola

Name: Gregory Ajibola
Gender: Male
Age: 29 years
Job: Senior Product Manager
Trait: Tech Bro, Luxury lifestyle
Need: A place to stay when in Lagos

User Flow

Based on client goals and competitive reviews, I mapped the journeys to keep people oriented: search → compare → book → pay → confirm. The flow trims agent dependency and makes “what happens next” obvious on every step.

User Flow

Wireframe

I condensed the flow into four core screens—landing, listings, booking, payment—to validate layout and copy quickly with the client before investing in high fidelity.

Wireframe

Landing page

Hero copy focuses on speed and trust, with quick filters and proof points that help visitors jump straight into relevant stays.

Landing Page

More User Interface Screens

Lagos Check-in Date Guest and Date Details Log In Payment Payment Success

Mobile App Screens

Mobile mirrors the web flow with tighter summaries, faster filters, and a wallet-forward checkout to keep repeat bookings quick.

Mobile Login Mobile Profile Mobile Bookings Mobile Search Mobile Description Mobile Payment

Conclusion

COVID paused development, but the validated designs defined clear success criteria and a roadmap the team can resume when ready.

  • Shift 80% of bookings to self-serve web and app
  • Cut time-to-booking by simplifying the decision path
  • Retain 50% of first-time visitors through clearer value and proof
  • Increase sign-ups by 35% via streamlined onboarding
  • Drive 40% wallet adoption to speed repeat purchases
  • Reach 50% app adoption among active customers

View prototype here and mobile app version here

Let’s turn your next idea into an experience.

Tell me what you’re imagining and I’ll reply with how we can make it real

Now Booking Collaborations